Privacy Policy
Last updated: 7 January 2026
Vicicon (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.
01 who we are
This website is operated by Vicicon.
Contact details:
- Email: info@vicicon.co.za
- Phone: +27 12 548 6027 / +27 66 274 9992
- Address: Plot 159, Kameeldrift East, Pretoria, Gauteng
- Postal: PO Box 906623, Magalieskruin, 0150
For privacy-related requests, you can contact our Information Officer / Privacy Contact at info@vicicon.co.za.
02 What information we collect
2.1 Information you provide to us
When you contact us via the website or email/phone, we may collect:
- Name and surname
- Email address
- Service required (e.g., bulk earthworks, plant hire, roads and civils)
- Message content and any information you choose to include
- Any additional details you provide (e.g., phone number, company name, project details)
2.2 Information we collect automatically
When you visit our website, we may automatically collect:
- IP address and approximate location (derived from IP)
- Device, browser, and operating system information
- Pages viewed, time spent, and referral/source information
- Log data used for security and troubleshooting
03 Why we collect and use your information
We use personal information for purposes such as:
- Responding to enquiries and providing quotes or information about our services
- Managing customer, supplier, and business relationships
- Communicating with you about requests, projects, or services
- Improving our website and user experience
- Security, fraud prevention, and ensuring website integrity
- Complying with legal and regulatory obligations
04 Lawful grounds for processing (POPIA)
We process personal information only when we have a lawful reason, including:
- Consent (e.g., you submit a form or opt into marketing)
- Contractual necessity (e.g., to provide a quote or deliver services)
- Legitimate interests (e.g., operating and securing our business and website)
- Legal obligation (e.g., recordkeeping or compliance duties)
05 Sharing your information
We do not sell your personal information.
We may share information only when necessary, including with:
- Service providers who help us operate our business and website (e.g., hosting, IT support, website maintenance)
- Professional advisors (e.g., auditors, legal) where needed
- Authorities or regulators where required by law, court order, or to protect rights and safety
Where we use operators (third parties processing on our behalf), we require appropriate confidentiality and security measures.
06 International transfers
If we use service providers or servers located outside South Africa, we will take reasonable steps to ensure your personal information is protected in a manner substantially similar to POPIA.
07 Cookies and similar technologies
We may use cookies or similar technologies to:
- Enable core website functionality
- Remember preferences
- Understand website usage and improve performance (analytics)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
08 Data retention
We keep personal information only for as long as reasonably necessary to:
- Achieve the purpose for which it was collected
- Meet legal, accounting, or operational requirements
- Resolve disputes and enforce agreements
09 Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.
10 Your rights under POPIA
Subject to certain legal limitations, you may:
- Request access to the personal information we hold about you
- Request correction, deletion, or destruction of personal information
- Object to processing in certain circumstances (including direct marketing)
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
To exercise your rights, email info@vicicon.co.za with enough detail to identify you and your request.
11 Complaints
If you are not satisfied with how we handle your personal information, please contact us first so we can try to resolve the issue.
You may also contact the Information Regulator (South Africa):
- General enquiries (toll free): 0800 017 160
- Landline: 010 023 5200
- Email: enquiries@inforegulator.org.za
12 Third-party links and services
Our website may include links to third-party platforms (for example, social media or map links). When you follow those links, those third parties may collect information under their own privacy policies.
13 Children's privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children.
14 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date.